Frequently Asked Questions
Everything you need to know about your Zentangle experience.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days, while expedited options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, Zentangle ships to over 50 countries worldwide. Please note that international shipping rates and delivery times vary based on the destination and local customs processing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Quality is our priority. All Zentangle products come with a 1-year limited warranty against manufacturing defects to ensure you are completely satisfied with your purchase.